Shipping & Returns

Shipping Information

All Shipping will be with USPS

Ground — $5 flat rate

 

Easy Returns & Exchanges

14 DAY FREE RETURN POLICY

IF YOU ARE NOT SATISFIED WITH YOUR ONLINE PURCHASE YOU MAY RETURN ITEMS FREE OF CHARGE WITHIN 14 DAYS OF ORIGINAL PURCHASE.

TO QUALIFY FOR A MERCHANDISE REFUND, ITEMS MUST BE RETURNED IN ORIGINAL, UNUSED CONDITION WITH ORIGINAL TAGGING.

RETURN CLAIM PROCEDURE

TO RETURN A PURCHASE, PLEASE FOLLOW THE FOLLOWING INSTRUCTIONS:

  1. LOG IN TO YOUR ACCOUNT AND GO TO THE MY ACCOUNT SECTION. CLICK ORDER HISTORY AND SELECT THE ORDER CONTAINING THE ITEMS YOU WOULD LIKE TO RETURN.
  2. COMPLETE AND SUBMIT THE ONLINE RA REQUEST FORM, AND PRINT THE FREE RETURN SHIPPING LABEL. IF YOUR ORDER IS PAST 30 DAYS THEN NO RA FORM WILL APPEAR.
  3. PACK PRODUCT WITH SUITABLE PACKAGING MATERIALS. ENSURE THAT RETURN INCLUDES MERCHANDISE IN ORIGINAL, UNUSED CONDITION, WITH ORIGINAL PACKING MATERIALS, AND AFFIX RETURN LABEL TO YOUR RETURN.
  4. DROP YOUR RETURN PACKAGE OFF AT ANY UPS SHIPPING LOCATION.

WE WILL NOTIFY YOU AS SOON AS YOUR RETURN IS PROCESSED. IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT CUSTOMER SERVICE AT EMAIL JACK@SATRAWOOT.COM FOR ASSISTANCE.

Satrawoot

8335 Sparton Ave
Panorama City, CA 91402

All Exchanges takes 5-10 Business Days after the return has been received.